FAC Cloud - Cancellation and Refund Policy
Effective Date: September 15, 2026, Version: 1.0
This policy explains how to cancel a FAC Cloud subscription, what happens when you do, and when we return money. It forms part of our Terms of Service and uses the same defined terms. Where this policy and the Terms of Service differ on cancellation or refunds, this policy governs.
1. Cancelling your subscription
You can cancel at any time from Settings → Billing inside FAC Cloud. There is no notice period, no cancellation fee, and no need to call or email us first.
Cancellation takes effect at the end of your current billing period. You keep full access to your paid plan until that date — you have already paid for it. After it, your workspace moves to the Free plan. Your data, conversations and knowledge base remain intact.
Because cancellation is scheduled rather than immediate, you can reverse it at any point before the period ends by choosing Keep my plan. Your subscription then continues uninterrupted and no charge is raised beyond the normal renewal.
2. Downgrades and plan changes
A downgrade follows the same rule as a cancellation: it takes effect at the end of the current billing period, and you keep your current plan until then. A scheduled downgrade can be cancelled before it takes effect.
An upgrade takes effect as soon as payment is confirmed, and starts a new billing cycle from that date.
3. Cancelling a recurring mandate
Indian subscriptions are charged through an e-mandate (UPI Autopay or card-on-file) authorised by you at checkout. Cancelling your subscription stops future debits against that mandate.
You may also revoke the mandate directly with your bank or UPI application. If you revoke it without cancelling in FAC Cloud, the next renewal fails, and your subscription follows our normal payment-failure process before moving to the Free plan.
We send a pre-debit notification at least 24 hours before each scheduled debit, as required by RBI Circular DPSS.CO.PD No.447/02.14.003/2019-20 and subsequent circulars.
4. When we refund
Subscription fees and prepaid credits are non-refundable, except where a refund is required by mandatory law. We do not refund unused time in a billing period, and unused credits are not exchanged for money.
We do issue refunds in these cases:
- Duplicate or erroneous charges — where you were charged more than once for the same billing period, or charged after a valid cancellation had already taken effect.
- Failed provisioning — where your payment succeeded but we were unable to provision the plan or the prepaid credits you paid for, and cannot put it right.
- Where mandatory law requires it.
An approved refund is returned to the original payment method. We cannot refund to a different card, account or instrument.
5. Requesting a refund
Write to [email protected] from the email address registered on the account, quoting the invoice number and describing what went wrong. We will confirm whether the refund is approved and, if it is not, tell you why.
6. Chargebacks
Please contact us before raising a chargeback with your bank. Most disputes are billing errors that we can correct faster than a chargeback can be processed. We may suspend an account while a chargeback is under investigation.
7. Contact
Billing and refund questions: [email protected]
Promantia Business Solutions Pvt. Ltd (CIN: U72900KA2017PTC108567), No 103, Maria Regency Manor, Madras Sappers Officers Colony, Banaswadi Mn Rd, Bangalore, Karnataka, India - 560033.