Contact
Talk to us
Write to the address closest to what you need and it reaches the right people directly. Every address below is answered by a person.
By telephone
Monday to Friday, 9:30 am to 6:30 pm IST
Answered in Bangalore. Outside those hours, write to [email protected].
Where to write
Telling us the invoice number or the site URL in the first message saves a round trip.
| About | Address | Include | Response |
|---|---|---|---|
| Support and billing | [email protected] | Your site URL, and the invoice number for anything billing. | Within two business days. |
| Sales | Talk to us | Your name, work email and company, and whether to call or email you back. | Within two business days. |
| Security | [email protected] | Steps to reproduce, and how you would like to be credited. | Within three business days. |
| Privacy and data protection | [email protected] | Whether it is an access, correction or erasure request. | Within 30 days. |
| Legal and contracts | [email protected] | The document and the clause you are asking about. | Within five business days. |
A business day is one of the days in our published support hours — Monday to Friday, 9:30 am to 6:30 pm IST — so a response due in two business days from Friday afternoon is due Tuesday, not Sunday.
Who is accountable
The entity that invoices you, and the person who answers for how we handle personal data.
| Entity | Promantia Business Solutions Pvt. Ltd. | The company that invoices you. |
|---|---|---|
| CIN | U72900KA2017PTC108567. | Corporate identity number. |
| GSTIN | 29AAJCP5697E1ZT. | Karnataka, state code 29. |
| Registered office |
No 103, Maria Regency Manor Madras Sappers Officers Colony Banaswadi Main Road Bangalore, Karnataka 560033 India. |
Post reaches us here. |
| Grievance officer | Sunitha Ravindran, Manager — HR & Administration, [email protected] — also reachable at [email protected] or directly at [email protected]. | Complaints about how we handle personal data, under India's Digital Personal Data Protection Act. |
Every address on this page reaches a person on the team, not a queue. If you are not sure where to start, write to [email protected] and we will get it to the right desk.
Put it in front of your team
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